Friday, April 12, 2013

A Note From My Local Music Rental Place ... and My Response

So the copy of the email below is what i received from the company we rent our sons TUBA from ...

{ yes, my kid plays the TUBA. Apparently he was the most gifted of children to pass the TUBA TEST in 6th grade (oh, YES! there is a TUBA test ... sigh)... our middle school REQUIRES that we rent an instrument in the 7th and 8th grade so all students can participate in the music program ... AND this past year our teachers have been on a job action which prevents things like band, choir, and music night ... its a bit of a doble edged sword, i am afraid ... ANYHOOOOO ...}


Hello from XYZ Music,

It seems like the start of the school year was only yesterday but there are now only a couple of months to go and summer is coming up fast. We sincerely hope that David is doing well in music with the Baritone Saxophone you have on rent from us.

We're writing today to let you know that rental extension season is almost here and soon you will recieve a letter from XYZ Music outling your options to extend or buy out your current rental contract. In the meantime we'd like to present a special EARLY BIRD purchase offer. This great opportunity is available ONLINE ONLY. If you've been thinking about purchasing your rental instrument, the time to do it is now! Not only will you get the benefit of your accumulated discount from rental payments but for the FIRST TIME EVER we're going to discount the price of the instrument by a further 20%. Never before have we offered such BIG SAVINGS on contract buyouts.

To take advantage of this special offer, plese visit our online rental manager at http://XXXXX and follow the instructions.
note: if you haven't previously registered at, you will need your 'Cosmo Customer Number' (which is DCO005)

Best wishes for the rest of the school year and please keep an eye out for your extension letter which will arrive in your mailbox later this month.

Thank you.
The XYZ Music Rental Team


And my response...

Dear XYZ Music

Over the past 3 years we have spent a small fortune renting musical instruments from you. This is a huge cost imposed on us by our school and not by our own choosing.

With this years current teachers' job action, we have actually NOT been able to see our child preform at all.

We currently do not have a son named David and he doesn't play the baritone sax. And I am sure his account # password of DCO005 would be better off disclosed to his actual parents.

I am going to suggest that you might want to go in and change the passwords to all your clients accounts forthwith as it would appear you have possibly disclosed hundreds of passwords to the wrong clients. And I would also suggest a conversation w the employee responsible for this (rather large) slip up.


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